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JACKY MILAN

Jacky Milan came to bring comfort to your home.

Category

Ecommerce

Devices

Web, Mobile, Tablets

Our Work

UI Design, Development

Getting to know Jacky Milan

To provide more comfort to users from their homes, Jacky Milan decided to go out of the conventional and to bet on innovation, this time with a fully personalized website that went from using predetermined templates to capturing all their ideas, tastes, and creativity in one place.

Getting to know Jacky Milan

To provide more comfort to users from their homes, Jacky Milan decided to go out of the conventional and to bet on innovation, this time with a fully personalized website that went from using predetermined templates to capturing all their ideas, tastes, and creativity in one place.

Home

Comfort

Safety

The before and after of Jacky Milan

The importance of a website for this brand meant everything well, major sales came from the purchase that users made within its E-commerce. However, the design and branding they had at that moment were not what they wanted to transmit. This, due to the use of templates prevent them to make certain changes or modifications within the design and functionalities of their website.

Having this need, Jacky Milan decided to work with Droomtech to improve these aspects in which the brand was not satisfied and a long relationship was about to come.

Working on the Dream of Jacky Milan

The automation processes were the first thing both decided to start working. Most of their orders came from their website and the shipment method was 100% manual labor, which refers to the process it takes to send the guide, for example, they took a photo to the shipping guide and then was sent to each client through different communication channels. 

Based on that, automated shipping processes were implemented on their e-Commerce which allowed them to receive the order information and then, automatically, is sending to their clients once the purchase is approved via email with the tracking number, purchase details, shipping status, and more.

Personalized design

The design was something they didn’t want to leave behind. Jacky Milan, with more than 15 years in the industry, wanted to give its special touch and improve the shopping experience to its customers and users with a personalized website. That is why their e-Commerce was re-designed taking into account all their branding and their perspective of course. While the project, Droomtech has guided them to the best solution through consultancies thanks to their experience and professional and qualified team.

Due to that, the following aspects were improved:

Post-Sell Service.

During the 15 years that the brand has remained in time, the importance of the self-management of their procedures is fundamental.

Once the project was finished, Droomtech trained Jacky Milan to make use of the platform by themselves which they can carry out any type of management such as upload new products, set up discounts, modify texts, among others principal’s functionalities.

A process manual, videos, guides, and more were delivered to Jacky Milan so that at any time, they could access them and consult any kind of information regarding to website functionalities.

However, if the brand has any concerns about the functionalities and/or needs to implement something new, Droomtech will be willing to resolve all their concerns and make use of Droomtech support services.